privacy policy

Last revised: Apr 30th, 2023

Letter Loco (“Letter Loco”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains the different types of information we may collect from you when you visit the Letter Loco website located at letterloco.com (the “Website”, as well as our mobile application version of the Website (the “App”), together with all content, functionality, and services offered on or through the Website, the “Service”), as well as our practices for collecting, using, maintaining, and disclosing that information.

This Privacy Policy applies to information collected: 1) on this Website 2) the App and 3) in any emails, texts, or other electronic messages between you and letter loco.

This does not apply to information collected offline, through any application or content that may link to or be accessible from or on the Website or App (including those operated by Letter Loco), or through third parties (e.g., including on any other website or application operated by any third party, including our affiliates and subsidiaries).

Please read this Privacy Policy carefully to understand how we interact with your personal information and what we do with it. By using the Website and separately by providing us with your information, you agree to this Privacy Policy. This policy may change from time to time, and by continuing to use the Website, you agree to those changes. We encourage you to check this Privacy Policy periodically for updates.

Minors
Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to us, including on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, or provide any information about yourself to us, including your name, address, telephone number, email address, any identity or records related to you, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please let us know by emailing austingericke.inquiries@gmail.com.
"Personal Data" means data that allows someone to identify you individually.
This information may include:
1. Your Internet Protocol (“IP”) address;
2. Information that you provide by filling in forms, including credit card or payment information;
3. Information by which you may be personally identified, such as name, email address, postal address, telephone number, or any other identifier through which you may be contacted online or offline;
4. Records and copies of your correspondence, including email addresses, if you contact us; and

"Anonymous Data" means data, including aggregated and de-identified data, that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons.

Types of Data We Collect
We collect Personal Data and Anonymous Data as described below.
1. Information You Provide Us
  1. When you use our Service, update your account profile, or contact us, we may collect Personal Data from you, such as email address, first and last name, user name, and other information you provide.
  2. Our Service lets you store preferences like how your content is displayed, notification settings, and favorites. We may associate these choices with your ID, browser, or mobile device.
  3. If you provide us with feedback or contact us, we will collect your name and contact information, as well as any other content included in the message.
  4. We may also collect Personal Data at other points in our Service where you voluntarily provide it or where we state that Personal Data is being collected.
2. Information Collected via Technology
  As you navigate through and interact with our Service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
  1. Information Collected by Our Servers
    To provide our Service and make it more useful to you, we (or a third party service provider) collect information from you, including, but not limited to, your browser type, operating system, IP address, mobile device ID, and date/time stamps.
  2. Log Files
    As is true of most websites and applications, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamps, and clickstream data. We use this information to analyze trends, administer the Service, track users' movements around the Service, and better tailor our Services to our users' needs. For example, some of the information may be collected so that when you visit the Service, it will recognize you and the information can be used to personalize your experience.
  3. Cookies
    Like many online services, we use cookies to collect information. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to analyze how users interact with our Service, make improvements to our product quality, and provide users with a more personalized experience.
  4. Pixel Tag
    In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags allow us to analyze how users find our Service, make the Service more useful to you, and tailor your experience with us to meet your particular interests and needs.
  5. How We Respond to Do Not Track Signals
    Our systems do not currently recognize “do not track” signals or other mechanisms that might enable Users to opt out of tracking on our site.
  6. Analytics Services
    In addition to the tracking technologies we place like Cookies and Pixel Tags, other companies may set their own cookies or similar tools when you visit our Service. This includes third-party analytics services (“Analytics Services”) that we engage to help analyze how users use the Service. The information generated by the Cookies or other technologies about your use of our Service (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity, which we may receive on an individual or aggregate basis. We use the information we get from Analytics Services to improve our Service. The Analytics Services may also transfer information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Services' ability to use and share Analytics Information is restricted by such Analytics Services' terms of use and privacy policy. By using our Service, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above.
3. Information Collected from Third-Party Companies
  We may receive Personal and/or Anonymous Data about you from companies that offer their products and/or services for use in conjunction with our Service or whose products and/or services may be linked from our Service. For example, if you connect your social media accounts on the website (e.g. Twitter or Discord), we receive certain information you shared with the social media account provider. We may add this to the data we have already collected from or about you through our Service.

Use of Your Personal Data
1. We process your Personal Data to run our business, provide the Service, personalize your experience on the Service, and improve the Service.
  Specifically, we use your Personal Data to:
  1. facilitate the creation of and secure your account;
  2. identify you as a user in our system;
  3. provide you with our Service, including, but not limited to, creating, updating, and completing tasks
  4. improve the administration of our Service and quality of experience when you interact with our Service, including, but not limited to, by analyzing how you and other users find and interact with the Service;
  5. provide customer support and respond to your requests and inquiries;
  6. investigate and address conduct that may violate our Terms of Service;
  7. detect, prevent, and address fraud, violations of our terms or policies, and/or other harmful or unlawful activity;
  8. send you administrative notifications, such as security, support, and maintenance advisories;
  9. send you notifications related to actions on the Service;
  10. send you newsletters, promotional materials, and other notices related to our Services or third parties' goods and services;
  11. respond to your inquiries related to employment opportunities or other requests;
  12. comply with applicable laws, cooperate with investigations by law enforcement or other authorities of suspected violations of law, and/or to pursue or defend against legal threats and/or claims; and
  13. act in any other way we may describe when you provide the Personal Data.
2. We may create Anonymous Data records from Personal Data. We use this Anonymous Data to analyze request and usage patterns so that we may improve our Services and enhance Service navigation. We reserve the right to use Anonymous Data for any purpose and to disclose Anonymous Data to third parties without restriction.

Disclosure of Your Personal Data
We disclose your Personal Data as described below and as described elsewhere in this Privacy Policy.
1. Third Party Service Providers
  We may share your Personal Data with third party service providers to: provide technical infrastructure services; conduct quality assurance testing; analyze how our Service is used; prevent, detect, and respond to unauthorized activities; provide technical and customer support; and/or to provide other support to us and to the Service.
2. Affiliates
  We may share some or all of your Personal Data with any subsidiaries, joint ventures, or other companies under our common control (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy.
3. Corporate Restructuring
  We may share some or all of your Personal Data in connection with or during negotiation of any merger, financing, acquisition, or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.
4. Legal Rights
  Regardless of any choices you make regarding your Personal Data (as described below), Letter Loco may disclose Personal Data if it believes in good faith that such disclosure is necessary: (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas, warrants, or other legal process served on Letter Loco; (c) to protect or defend the rights or property of Letter Loco or users of the Service; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Service.
5. Other Disclosures
  We may also disclose your Personal Data: to fulfill the purpose for which you provide it; for any other purpose disclosed by us when you provide it; or with your consent.

Third-Party Websites
Our Service may contain links to third-party websites. When you click on a link to any other website or location, you will leave our Service and go to another site, and another entity may collect Personal Data from you. We have no control over, do not review, and cannot be responsible for these third-party websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these third-party websites or their content, or to any collection of your Personal Data after you click on links to such third-party websites. We encourage you to read the privacy policies of every website you visit. Any links to third-party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content, or websites.

Your Choices Regarding Information
You have several choices regarding the use of information on our Services:
1. Email Communications
  We may periodically send you newsletters and/or emails that directly promote the use of our Service or third parties’ goods and services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving these communications from us by following the unsubscribe instructions provided in the email you receive or through the Notifications preferences in your Settings page. Despite these preferences, we may send you occasional transactional service-related informational communications.
2. If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service.

European Users and GDPR
You may have certain additional rights under the European General Data Protection Act:
1. The right to access
  You have the right to request for copies of your personal data from us. We may charge you a small fee for this service.
2. The right to rectification
  You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
3. The right to erasure
  You have the right to request that we erase your personal data, under certain conditions.
4. The right to restrict processing
  You have the right to request that we restrict the processing of your personal data, under certain conditions.
5. The right to object to processing
  You have the right to object to our processing of your personal data, under certain conditions.
6. The right to data portability
  You have the right to request we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
7. The right to submit a complaint
  You have the right to file a complaint with the competent supervisory authority and to file for other legal remedy. The supervisory authority to which the complaint has been submitted will inform you of the status and outcome of the complaint, including the possibility of a judicial remedy.
8. If you would like to exercise any of these rights, please contact us at austingericke.inquiries@gmail.com.

California Residents and CCPA
1. If you are a California resident, you have certain rights under the California Consumer Privacy Act (“CCPA”). You are entitled to learn what data we collect about you, ask us to delete your data, and not to share it. To exercise your data protection rights, you can ask us:
  1. What personal information we have about you. If you make this request we will return to you:
  2. The categories of personal information we have collected about you.
  3. The categories of sources from which we collect your personal information.
  4. The business or commercial purpose for collecting your personal information.
  5. The categories of third parties with whom we share your personal information.
  6. The specific pieces of personal information we have collected about you.
  7. A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your information, we will inform you of that fact.
  8. A list of categories of personal information that we have disclosed for business purposes, along with the category of any other company we shared it with.
  9. Please note, you are entitled to ask us to provide this information twice at any point in a rolling 12-month period. When you make this request, the information we provide will be limited to the previous 12 months.
2. To delete your personal information. If you make this request we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.
3. To stop selling your personal information. You have the right to submit a request to stop selling your personal information. We will comply with this request and as of now, we do not sell Personal Data. If you are a California resident, to opt-out of the sale of your personal information, please email such request to austingericke.inquiries@gmail.com.
  1. Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. In no circumstances will we discriminate against you for exercising your rights.
4. To exercise your California data protection rights described above, please send your request(s) to austingericke.inquiries@gmail.com

Data Retention
We may retain your Personal Data as long as you continue to use the Service, have an account with us, or for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. We may continue to retain your Personal Data even after you deactivate your account and/or cease to use the Service if such retention is reasonably necessary to comply with our legal obligations, to resolve disputes, prevent fraud and abuse, enforce our Terms or other agreements, and/or protect our legitimate interests. Where your Personal Data is no longer required for these purposes, we will delete it.

Data Protection
We care about the security of your information and use technological safeguards to preserve the integrity and security of information collected through our Service. However, no security system is impenetrable and we cannot guarantee the security of our systems. In the event that any information under our custody and control is compromised as a result of a breach of security, we will take steps to investigate and remediate the situation and, in accordance with applicable laws and regulations, notify those individuals whose information may have been compromised.

Users Outside of the United States
If you are a non-U.S. user of the Service, by visiting the Service and providing us with data, you acknowledge and agree that your Personal Data may be processed for the purposes identified in the Privacy Policy. In addition, your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country. By providing your Personal Data, you consent to such transfer.

Changes to this Privacy Policy
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy at https://leterloco.com/privacy. The date the Privacy Policy was last revised is identified at the beginning of this Privacy Policy. You are responsible for periodically visiting this Privacy Policy to check for any changes.

Questions; Contacting Letter Loco; Reporting Violations.
If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us by sending an email to austingericke.inquiries@gmail.com.